Discrepancy between jira history and audit log

Question

Hi Atlassian Community,

I noticed mismatch in jira:

1) The issue history shows a field was updated by a person with exact date and time.
2) But there is no corresponding entry in the Audit Log.

The person was saying that they just viewed not modified it,

could anyone help me understand why this inconsistency occurs and how to verify what actually happened?

Iryna Komarnitska_SaaSJet_ · Answer

Hi Usha 👋

That’s a good question — it’s common to see differences between issue history and the audit log.

In short:

Issue history tracks field-level changes.

Audit log focuses on admin-level actions.

If a change was made by automation, a bulk edit, or a system process, it might show in the issue history but not the audit log.

For a clear breakdown of how Jira tracks changes and what each log includes, this post explains it well:Auditing in Jira: How to Track User and System Changes

Hope it helps! 😊

Trudy P Claspill · Answer

I've already explained why there is no entry in the System Audit Log.

You could open a support request directly with Atlassian for additional help investigating the issue.

https://support.atlassian.com/contact/#/

Usha Rani Pala · Answer

Hi @Trudy P Claspill,

The field update is visible in the issue history, but there is no corresponding entry in audit log. considering the scope of the issue is significant, (I've checked and don't have automation rule to run on this) how can this be investigated further?