How to config that users can see only their tickets if they are assignee/reporter but can tag anyon?

Question

User can see their ticket if they have created the ticket or someone assign them a ticket.

but in ticket user can tag anyone by '@' in comments and once user tag anyone in the ticket except reporter/assignee then that tagged person should get the notification and also able to see the issue.

How to config these requirements in the project?

Trudy P Claspill · Answer

Thank you for that additional documentation. My guess that you were using Issue Security was wrong.

A solution could still be adding a new multiple User Picker custom field and using Automation to add mentioned users to that field. You would then also add that field to the Browser permission for the project.

I have not tried to work out the details of the Automation Rule for this. The basic structure would be:

Trigger: When comment added

Action: parse the comment body looking for user mentions

Action: edit the issue to add the found users to the custom field.

Karan_hl1a77 · Answer

@Trudy P Claspill

Thanks for the help!

I have referred to this JIRA documentation to limit the issue visibility, refer the ss from here

I did not set up any additional security scheme

Now I want that user can tag any user in issue comment e.g. A user tagged B user in comment, now B user can see the ticket.

Hope you got the idea, what are my requirements.

TIA

Trudy P Claspill · Answer

Hello @Karan

Welcome to the Atlassian community.

What method are you using to limit the issue visibility to Reporter and Assignee?

I am guessing that you are using Issue Security. To enable others besides Reporter and Assignee to see an issue in that case you would need to modify the Issue Security Level field to references some other single or multiple User Picker field (like Watchers) where you could add the tagged user. You would also have to implement Automation to review each new comment looking for tagged users and add them to that other field.