Assign via automation

Question

I want to assign a ticket to the person who

I would like to assign the ticket by automation to the person who has set the status from „QS DEV“ to „Ready to Test“ in the past. I have the approach from the screenshot, but unfortunately it doesn't work.

{ "fields": { "assignee": { "id": "{{#changelog.status}}{{#if(e.toString == 'QS DEV')}}{{initiator.accountId}}{{/}}{{/}}" } } }

Prachi Bolar · Answer

hello,

Welcome to community :)

YOu can try below and also have another condition to check assignee is empty if required

Thank You,

Prachi

Duc Thang TRAN · Answer

Hello @Florian Aichhorn

Instead of modifying via the 'Edit' action, you can use the 'Assign Issue' action with the person who triggered the event . LMore faster and no need working with smartvalue and regex

Field changes will not work with manual triggers. Instead, you can set a trigger, such as when transitioning from any status to a specific status, as shown in the screenshot below.

Hope this can help