Value of time remaining don't subtract from subtask (child) to story (parent) field

Question

Hello!

Im using some fields in my issues and reporting in Tempo.

The structure is: we have a Story as a parent and inside of it a few Sub-task's. the developer users are charging the time.

I have a problem when the users are charging hours into the child (subtask) the remaining value (numeric right side) does not change, it just decreases the bar (photo)

If I deactivate the "Include Subtask" field, the bar don't update.

This is a problem, because when is generating a report in Tempo, the percentage is not real, like "100h estimated and 100 hours remaining (numeric)", and it show 50% when the real value in the reports are 100%.

Many thanks for the help!

jeimi garcia lopez · Answer

Hello,

I opened where you told me.

Thanks

Stepan Kholodov · Answer

Hello @jeimi garcia lopez

It's hard to recommend anything specifically without understanding your setup better. Please reach out to us directly at our support portal. We'll look into your setup in more detail - the values of the parent issues and the values of its sub-tasks, and the report configuration - and check what is causing the mentioned inconsistency.

Best regards,
Stepan
Tempo

jeimi garcia lopez · Answer

but when a time is charged in subtask's, the graph is updated and not the numeric value...