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Can I reset the number part of a JSM ticket?

Maria ZIOGA_h7il1b

Hi everyone,

We recently created an New Project in JSM. It's a Company Managed project.

We are live now receiving tickets everyday. Thing is that a couple weeks ago we jumped from ticket number 35 to 500! I have no idea how this happened and I was wondering if there is a way to go reset the ticket numbers and start again from 1 or even 36?

We are admins of our project but not Jira admins.

Accepted answers

Manoj Kumar Gangwar

Hi @Maria ZIOGA Welcome to the community!

It happens if you create tickets in bulk and then delete all of them. It is not feasible to go back and start from 1.

The only way to reset the keys is to delete the project. The real question should be: Why do you want to reset the numbering? Is it just for aesthetics?

All comments

Manoj Kumar Gangwar

Hi @Maria ZIOGA Welcome to the community!

It happens if you create tickets in bulk and then delete all of them. It is not feasible to go back and start from 1.

The only way to reset the keys is to delete the project. The real question should be: Why do you want to reset the numbering? Is it just for aesthetics?

Maria ZIOGA_h7il1b

Thanks for you answer Manoj. It's not really for aesthetics. We work financial year circles and the current one is coming to an end soon. We are already to ticket number 700 and I was wondering if we could re-start from 1 for the new financial year. If we continue with the current numbering we will reach big numbers very soon. Based on previous experience we will be receiving more than 100 tickets per week.

Adam Matsson

I'd like to emphasize that we have the same problem but we are now at 10.000 tickets and more making it very cumbersome to state which ticket we mean when we talk to developers. We have to repeat ourselves multiple times a day.
Requesting a feature called "Reset numbering" Which would take ALL NON closed tickets into a new numbering series based on their creation time.
Just try to state number ten thousand, one hundred and forty two instead of eight two three four.

Adam McDowell

We also have use cases for this requirement

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