Recently, Jira started sending daily emails with a list of overdue issues. As I find those very annoying, I'm looking for a way to keep al my email alerts, except for that one. How do I turn of the Overdue alert emails?
Hello @Marian ,
Good day! This feature can be turned off by the user by going to Jira Personal Settings ( Site -> profile icon -> Personal settings ) , scrolling down to Jira labs and toggling off Overdue Alerts.
Thank you!
Hi @Shalini Pradhan
Why would such a experimental feature be enabled by default?
This one seems like it should be an "opt in" feature as it is a push-communication that was not requested.
Kind regards,Bill
Hey @Shalini Pradhan ,
Do you know if admins can turn this off globally? I haven't been able to find anything supporting that they would be able to turn it off.
Any input would be great,
Thanks
EDIT: Sorry this was meant to be a reply not an answerHey @Shalini Pradhan
This doesn't seem to be present under Jira Labs for me;
I would have expected the notification option to be...well...under notification settings, but it doesn't appear to be there either;
Where can we now find where to turn off these notifications?
This setting is not present.
The answer seems not correct to me.
Hi everyone!
Apologies for not responding on time. Upon further checking, the location for the toggle has been changed. The new location to toggle this overdue alert is Personal Jira settings > Digests and toggling the Due or Overdue work option.
Bill Sheboy,To answer your question, experiments are features under development that are exposed to a subset of customers to get an early indication of how users react to the experience before we decide to launch it. Your site might be currently enrolled in an experiment and thats why you see this.Hope that helps!Thank you
I understand how software experiments work.
To restate my observation, experiments should always include a way for a customer to "opt out", at an individual and site level, as the customer's flow may be disrupted in a way that causes confusion and increases labor costs (e.g., site admins tracking down if there is a defect). Customers opting out would be valuable information for the Atlassian design team to learn and consider if there is flaw in their hypothesis which led to the experiment.
Disabling the "Atlassian labs" feature no longer does this consistently for paid license customers and free license customers rarely have a way to disable such features.
This practice of experiment-without-disable increases support costs for Atlassian when people need to submit a ticket to turn off an experiment, ignores an agile concept of "make it safe to experiment", and seems to ignore several of Atlassian's own values: https://www.atlassian.com/company/values
@Shalini Pradhan Do you know what tells Jira that a due date in the past is not overdue? Is it the presence of a resolution? Or being in a Done status category?
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