How to get email address from approvers field on team managed project?

Rahmat_02bkju

Hi,

I have team managed service desk with approval workflow. The Aprovers field itself is also team managed field.

 

How to retrieve the email address value from the Automation using smart values? I use 

{{issue.Approvers.emailAddress}} but it's empty and using the Approvers customefield {{issue.customfield_10139}} is not working too.

Kai Krause_xx7uj7

Hi, 

if this is returning empty, you might need to iterate over the users in the Approvers field. You can do this using the following smart value:

 {{#issue.Approvers}}{{emailAddress}}{{/}}

This will loop through each approver and retrieve their email addresses.

Try to test the same with the customfield. 

 {{#issue.customfield_10139}}{{emailAddress}}{{/}}<br><br>Hope it helps.&nbsp;<br><br>BR<br>Kai&nbsp;