nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Do Global Automations that do not do anything on JSM Projects still count against JSM Totals?

Mark Williams_svuh32

We are running into an issue in the last 60 days where we are running over our Automation limit for JSM projects only. However we only have two projects that JSM projects.

My questions are:

Do Global automations that do not make any updates or changes to JSM projects count against the JSM total?

Is there a way to see exactly what automations are running against our JSM count?

Is there a way to see which project is causing the count to go up so fast?

Mark

Accepted answers

All comments

Ajay _view26_

Hi Mark,

You should be able to see the split of the usage based on rules at the below link -

https://<instancename>.atlassian.net/jira/settings/automation#/tab/usage

Screenshot 2025-01-21 at 9.27.02 PM.png

Mark Williams_svuh32

I have looked at that and I am confused. The only rules that are running are the ones that are Global for Jira Software projects. They do nothing against the JSM projects. So, with that being said ALL Global automations whether they do anything to a JSM project or not ARE counted against our total.

Mark

Marc -Devoteam-

Hi @Mark Williams

Global rules will be billed to the product with the highest automation limit, if in you case this is JSM?

Then yes the global automations count towards the JSM limit.

Mark Williams_svuh32

Our JSM is being billed at Premium with a limitation of 100,000 automations. Our Jira Software/Work Management is on Enterprise with no limit.

For the first time last month, December, we hit our max for JSM automations on December 28th. This month we are about to hit our limit in the next day or two. When looking at usage, we only ran 1981 automations from JSM. However, we ran way more than that for Software/Work Management.

I did find a way to change from Global to Project Type. However, that feature is limited to one type of project type. I really need to be able to choose two project types. If I can get that updated to choose two types, I think that will correct my issue with Global automations.

Mark

Marc -Devoteam-

HI @Mark Williams

That is not an option, wouldn't it be better to set the scope of the rules to the projects related.

And are all rules needed?

Are there actions that could be set in the workflow for example?

Mark Williams_svuh32

Unfortunately, we have 3 JSM projects versus 314 "other" projects. Listing all those projects to avoid 3 is not worth the hassle. I would rather be able to exclude 3 projects from the global.

Is there a way to exclude projects from the Global choice? From what I have been to find there is not a way.

Mark

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management