Users unable to populate approvers list when they log ticket in Jira service desk

Prabesh Raj P

Hi,

on our IT service Desk, when a user logs the ticket, they are unable to select an approver from the drop down. When the team from IT raises the same request type, they are able to see the approvers when they type the email address or name however the same is not for other normal users. can someone please guide what needs to be checked. 

 

 

Florian Bonniec

Hi @Prabesh Raj P 

 

You need to allow the customer users to search for other users.

https://support.atlassian.com/jira-service-management-cloud/docs/allow-customers-to-choose-approvers/

Before you begin, make sure Customers can search for other customers within their project or organizations is selected under Control how existing customers can find other customers and share requests with them in your project customer permissions.

Regards