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SAML misconfig - locked out!

Tobias Soler

Set up SAML in Entra. Followed MS guide to the point!

Enabled SSO (enforced, stupidly) in Jira.

The SAML fails.

Now I'm locked out completely and no way of raising a ticket to Atlassian.

Is the environment lost completely? Shure there must be a safeguard for this kind of stupidity (my own) Like a bypass SSO link?

Accepted answers

Marc -Devoteam-

Hi @Tobias Soler

Raise an issue at Atlassian Support, https://support.attlassian.com/contact

Unless you had created an Atlassian account with an email domain you haven't yet verified for your organization, I'm afraid you won't be able to bypass the SSO.

Always make sure to have an account in the system that is from another domain, to always gain access to the system. (With org admin permissions)

All comments

Marc -Devoteam-

Hi @Tobias Soler

Raise an issue at Atlassian Support, https://support.attlassian.com/contact

Unless you had created an Atlassian account with an email domain you haven't yet verified for your organization, I'm afraid you won't be able to bypass the SSO.

Always make sure to have an account in the system that is from another domain, to always gain access to the system. (With org admin permissions)

Tobias Soler

Thank you for your answer, but I'm not able to raise a ticket.
In the ticket creation process, you have to type in the url of the affected instance. When I do that, I can't continue as they ask me to contact my admin (me)...
So, I guess the environment is lost forever.

But thanks anyway, I'll just find another software. A shame, I really liked Jira.

Hector Menchaca

Hello @Tobias Soler ,

As you are locked out - you will need to raise a ticket via the billing team and then that ticket will reach out the technical team and we will be able to help you.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Best Regards,

Thanks!

Marc -Devoteam-

Hi @Tobias Soler

This is strange, you should always be able to raise a request if you are on a paid subscription with Atlassian or are you on a FREE subscription

I can mention some community leaders, that could direct Atlassian Support into helping you.

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