Strikethrough for completed issues

Question

Hi,

I noticed that in my JIRA project, completed issues are not displaying as strikethrough text on the board or in issue lists. From my understanding, issues marked as "Done" should appear with a strikethrough font to indicate their completion.

I’ve checked the following so far:

* The issues are transitioning to a "Done" status in the workflow.
* The workflow appears to map the "Done" status to the Done category.
* There is no custom board filter overriding the display.
* Browser cache has been cleared, and I’ve tried different browsers.

Could this issue be related to the Resolution field not being set, or is there something else I might be missing?

Any insights or suggestions to resolve this would be greatly appreciated!

Thank you.

Tomislav Tobijas · Answer

Hey @Xuanming ,

As @Valerie Knapp said - this functionality depends on the Resolution field. Here's the official docs related to it: Best practices on using the "Resolution" field

There are many native functionalities in Jira that depend on the "Resolution" field. Some of them are (and they are not restricted to):

- Issues having its key strikethrough on boards;

- ...

Cheers,
Tobi

Valerie Knapp_dpp5c6 · Answer

Hi @Xuanming , welcome to the Atlassian Community and thanks for your question, which you already answered yourself! Yes, please make sure you have a post function or some kind of transition screen so that when you close an issue, the resolution is being set. In this way, you will get the strikethrough you mentioned.

If you need more help or have other questions, please let us know.

Cheers