Topics On Service Portal Jira

Question

ello Everyone,

As a customer, I would like to access only the topics and portal that pertain to my account. While using the service portal, I've noticed that I can see other topics, but I cannot access them due to permission restrictions.

I would like to know if it's possible for a customer to view only their specific portal and the topics related to the knowledge base space.

Thank you

Eitzaz Haider · Answer

thank you @Chrissy Clements  the thing is that you cannot show dynmic topics to customers based on projects.

Chrissy Clements · Answer

Hi @Eitzaz Haider

According to this article, topics don't have permissions yet: https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-topics-in-your-help-center/

I can't see a ticket for it either: https://jira.atlassian.com/browse/JSDCLOUD-12559?jql=project%3DJSDCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20AND%20summary%20%20~%20topics%20%20

Maybe consider raising a feature request.