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I cannot create a ticket

Elisabeth Sommer

I cannot save my ticket though all requested information are added.

Accepted answers

All comments

Fazila Ashraf

Hi @Elisabeth Sommer

Welcome to community!

What is the error that prevents you?

Prachi Bolar

Hi Elisabeth,

Welcome to the community

I understand you are trying to create a ticket in your jira project and are unable to save it.

Could you please let us know what is the error you get or provide me the screenshot

Thank You,

Prachi

Elisabeth Sommer

I can raise a ticket but when I have filled in all requested information, I cannot save it.

Fazila Ashraf

Do you mean 'create button' is greyed out?

Elisabeth Sommer

No, the "create" button is blue. All information are added but when I press "create" nothing goes on.

Elisabeth Sommer

Are the other users able to create the issues? No, it works with them.
Are you able to create issues in a different issue type for the same project? It is the first time that I have to create a ticket https://jira.auto.continental.cloud/secure/RapidBoard.jspa?rapidView=11692&projectKey=VCHCH
Do you see any error messages at the start/end or in between fields? No, it only says all fields with asteriks need to be filled, but this is the case, I added everything.
Have you tried in a different browser? Yes, same result, it does not work.
Are you able to create issues in a different project? No. I only have the homologation project site.
Are you the site admin of your jira instance? No.

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