Customer Login Issue to Service Portal

Question

Dear All,

I have JSM project in which i added a customer under some organization. Customer account was running good but sometimes without any mistake from user, we got a window in which user see a message that "user does not have access". Its second time and its totally annoying issue

Eitzaz Haider · Answer

Hi @Lucas Knorr  I just readdded customer email again and it fixed now thanks

Lucas Knorr · Answer

What were your action, when you ran into this issue the first time? Did it resolve "itself"?

Eitzaz Haider · Answer

thanks for your reply but already cleared with ctrl+shift+R