nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to Disable HTML URL Link in Email Body to Customers

abhinav_kumar_j8zkub

Hi,

Whenever "Reply to Customer" comments are saved with "@" referencing call agents, the customer receives an email, with the email body containing the URL link along with status text.

I guess status text (text describing the status) will still show up in the email body but how to disable the URL link HTTPS:///

[XXX Manager](https://XXX.safelinks.protection.outlook.com/?url=https%-a793fdd46a63&XXX%3D%3D%7C0%7C%7C%7C&sdata=qjg%2FuQvxBzZeztGRkYd5XocKbMeWbdkK3yIerTB0I4k%3D&reserved=0 "Work on this ticket by contacting the customer

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Welcome @abhinav_kumar

Do you have any automation rules set up that contain smart values which are referencing to the URL's?

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