Trying to get the comment added onto the Helpdesk board, but at first it only went to the Jira Board, or not at all. What am I doing wrong?
Hi @Grace Dowling I would suggest you use the IF Else Condition based on the Issue Type.
Condition IF> Issue Type = Support
Action> Then Transition to Resolved
Action> AND Add the Comment
Else Condition> Issue Type = "New Feature"
Then Transition to Closed
AND Add the comment
Thanks do I need to add the project name / linked issues?
The above doesn't work, so I added for linked issues all link types and project equals helpdesk, but still nothing.
Now it looks good. Please test and let me know if it works as expected
Unfortunately, no. Now it doesn't transition the status or add any comment.
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