Request for Transfer of Jira Administrator Role

Question

I am writing to request assistance in transferring the Jira administrator role to my account. Our current situation involves the departure of our former manager, who was the sole administrator linked to our Jira instance. In order to maintain continuity and effective management of our projects, we require the administrative rights to be assigned to my account. Background Information: * Current Issue: The previous administrator, , has left the company, and no other active administrator account is available to manage our Jira instance. * Required Change: We need to transfer the full administrative privileges to the account associated with this email address: . * Instance Details:* Jira URL: * * Subscription/License Details: [Provide any relevant subscription or license details that might help verify our ownership.] Steps Taken: * We have verified that no other team member holds administrative privileges. * We have checked our Atlassian Organization administration panel but have not found an option to promote another user due to the absence of the original administrator. * We have attempted to utilize any available in-platform recovery options without success. Given these circumstances, we kindly request your assistance to reassign administrative rights to my account to ensure the continued administration and management of our projects in Jira. Please let me know if any additional information or documentation is required to facilitate this request. We appreciate your prompt attention and support in resolving this matter.

Trudy P Claspill · Answer

Hello @Carla

Welcome to the Atlassian community.

I have updated your post to remove the plain text email address and URL.

As suggested by @Atlass Monster the first option to try relates to the email address of the previous administrator. Does your company manage/own that email address? If so, they should be able to reactivate it (if necessary) and reset the password and provide those credentials to another authorized person to login as the previous administrator. That person can then grant administrative access to others. I also concur with the recommendation to always have at least 2 people designated as administrators in case one or the other is unavailable.

If you cannot impersonate the previous administrator, are there any other users in your organization that have a lower level of administrative access such a Billing Administrator or Product Administrator or Site Administrator? Any of those people can open a support request directly with Atlassian at

https://support.atlassian.com/contact/#/

If you have no such administrative users, we can escalate your post here to the attention of Atlassian team members who can open a support case on your behalf.

Atlass Monster · Answer

Can you take over the email address? This why there should be at least two people with that role.

I suggest you remove the personal information from your question. Don't dox a person unless they really deserve it, even then it's not cool. Also hide your site URL.

Walter Buggenhout · Answer

Hi @Carla and welcome to the Community!

Sad to hear this happened and great that you have collected all this information, but the community here is largely populated by fellow users who try to help out where we can. We cannot access your site or apply technical fixes there.

Reach out directly to atlassian support and raise a request with the same information you collected: https://support.atlassian.com/contact/#/

Hope this helps!