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Creating issue on behalf of other user

Soukaina BOUKIR

Hi,

To report an issue on the portal, the client must select the asset concerned.

However, as an agent, if I would like to report an issue on behalf of a client, I can't see the list of his assets, I can see only mine.

Is there any solution for this case?

Thank you.

Accepted answers

Pedram Mireftekhari_us7twx

most likely the asset field is tied to the report field, so if you change the reporter field to the customer you should be able to find the related assets

All comments

Pedram Mireftekhari_us7twx

most likely the asset field is tied to the report field, so if you change the reporter field to the customer you should be able to find the related assets

Soukaina BOUKIR

I have just tested creating an issue, as an agent, for a certain client, but I have only my assets on the dropdown list

Pedram Mireftekhari_us7twx

are you creating the issue from JSM portal or JSM ui (agent side)?

do you have reporter field on the screen?

Soukaina BOUKIR

from JSM ui (agent side), yes I have the reporter field, that I filled in with the customer's name

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