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The field "Due date" is completely gone from my project.

Karoline Friis

I have two projects, Project A and Project B. Project A has existed for a couple of years and works as it should. We are expanding and therefore needed to create project B. Since Project B should have the same settings as Project A, we copied Project A and called it Project B. It worked as it was supposed to for several months. Suddenly the field for "due date" was missing. It is not impossible to add a due date to any new task as the field is gone, no matter what type of issues are being created. It is not possible to add a due date after the issues have been created either.

It is impossible to edit due date in the "List" or Issue" view either.

The project settings are the exact same for Projects A and B. Everything in Project A is still working perfectly. I have checked issue types, workflows, screen schemes, and project settings for issues. They share every setting I can find. Any tips?

Accepted answers

All comments

John Funk

Hi Karoline - Welcome to the Atlassian Community!

It sounds like the Due Date has been removed from the Edit Screen used by the project. Check your Screen schemes associated with the project(s) to verify.

Karoline Friis

Due Date is included in the different Screen Schemes used in the project so that is not the case here.

Noah Leu_tx8fuu

Hey @Karoline Friis ,

maybe someone put a prank on you by hiding it from the field configuration of the project? 🫣

Best regards

Noah

Dick

Hi @Karoline Friis

Screens contain the fields
Screen schemes contain the screens for the different actions (edit, create)
Screen issuetype schemes contain the screen schemes for a certain issuetype.

In the end, the screen issuetype scheme is attached to the project. It is necessary to have it, in order for the screen schemes and screens to take effect.

So you should check the screen issuetype scheme for your project to hold the right constituents with each their configuration. The screen schemes and screens are clickable links for easy navigation.

Kind regards,

Dick

Stephen.Lugton

Hi @Karoline Friis

You said you checked issue types, workflows, screen schemes, and project settings, did you also check the issue layout? If you look at that you'll be able to see exactly which fields are available for each issue type, and this may not include all the fields set up in the issue screen.

John Funk

Sorry, looking at your image closer now. That is just the result of a search/query. You cannot update issues/columns directly there in Jira. You can go to the List screen for the project and see if you can update it there.

Karoline Friis

Sadly, that doesn't work either.
jira error.png

Karoline Friis

Hi,

I have checked the issue layout for all issue types in the projects and due date is included in all of them.

Karoline Friis

Hi, and thanks for your reply.

I have checked screens, screen schemes, and issue type screen schemes, and it looks like it should. These are also the same for both projects.

Noah Leu_tx8fuu

Hey @Karoline Friis ,

I see this still does not seem to be resolved. As you mentioned the configuration of both projects are the same.

Have you already checked if the field configuration does show the duedate?
Have you checked if the users have Schedule Issue Permission? Here is a troubleshoot guide: Due Date Field is Missing | Jira | Atlassian Documentation
- Otherwise the field is not available to users.
Are there any third-party apps affecting the usage of the duedate?

Best regards
Noah

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