User's display name

Hans Huang_33fm5d

 

Hi Team, 

I hope everyone is having a great week! I’m wondering if there’s a way to change the display name for users in the system. The system seems to automatically pick a random name from the email signature.

We tried registering a user with the same email and updating the name, but it didn’t work. The name in the ticket remains the same. 

Looking forward to your guidance on this.

Rebekka Heilmann (viadee)

Hi @Hans Huang and welcome to the Community,

i am assuming you are referencing a Customer's user account? So anyone who has Portal-Only access. Follow the instructions in this article: Edit a customer's name | Jira Service Management Cloud | Atlassian Support