Create Issue from Slack app not showing all required fields

Question

I'm trying to create a Jira issue from a slack comment, I follow the create issue button, fill out 9 different fields that the UI does show me but then the ticket fails because it requires the "Team" field which does not show up in the create Issue screen from the Jira Cloud for Slack app.

Screenshots below:

1. Right click on slack message:

2. Fill in form and submit

3. Error, could not create issue because the "Team" field is required

vikram1092 · Answer

This was super frustrating on my team, so I built a bot that handles this better than Jira.

I just released Skipper on the Slack store – it fully automates creating tickets from conversations. It handles mandatory fields, custom fields and issue type automatically, or you can "ask" it in conversation.

If you're interested, check out Skipper at its website.

Mohanraj Thangamuthu · Answer

Hello, Good day.Looks like your requirement matches the following feature requests.

https://jira.atlassian.com/browse/API-88

https://jira.atlassian.com/browse/API-157

I would recommend you start watching the open one. Thanks