Hi everyone,
We're trying to set up Jira Cloud for Sheets for an internal team who use a JSM project.
We have the add-on available and I've tested writing a query which includes the request type but nothing comes up. When I try the same with 'issuetype' it works so I assume the problem is related to the request type field.
Just to clarify, on the internal view of the ticket, the agents do select the relevant request type so that the link to the portal becomes available in the internal ticket view.
Additionally, when I run the same query in Jira I get the relevant results.
Is there a way to include this info in the google sheets?
Many thanks
