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Need a Automation rule to populate the "External Fix Version" based on the "Fix Version"

Asmath Basha

Need a Automation rule to populate the "External Fix Version" based on the "Fix Version".
If we give the version as "AKA_100" in the "Fix Version" then in the "External Fix Version " it should populate the version as "AKA_100_DONE".
Like this we have around 30 fix versions and 30 external fix versions. Based on the Fix version the external fix version should change in the ticket.

Can anyone suggest the idea on this.

Accepted answers

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Noah Leu_tx8fuu

Hey @Asmath Basha ,

assuming the "External Fix Version" is a version picker and the "External Fix Version" versions are the same as "Fix Version" extended with a "_DONE". Then you could set up the automation like this:

When: Values Changes for Fix versions
Then: Create variable
- name: externalFixVersion
- smart value: {{#issue.fixVersions}}{{name}}_DONE{{/issue.fixVersions}}
And: Edit issue fields
- field: External Fix Version
- value: {{externalFixVersion}}

Of course new versions need to be created to both version pickers, otherwise the rule may run into errors.

I hope this helps you to set it up. Let me know if you have questions.

Best regards
Noah

Asmath Basha

Hi @Noah Leu , I have followed the steps which was mentioned by you. Still It doesn't populate the values in "External Fix Version" based on the "Fix Version". Can you help me on this.

Noah Leu_tx8fuu

Hey @Asmath Basha ,

sure I can help you on this. 😉

I made it work on my side. Can you share some screenshots from the automation you have build? You can also check the audit log (top right when editing the automation rule) of the automation rule to find the mistake. Here are some things you can troubleshoot in advance:

Check if you listen to the correct field (trigger)
Check if you have used the same variable names in the two actions
Check if you have missed any brackets
Check if you edit the correct customfield
Check if the automation scope is correct (if more then 2 projects are involved)
Check if the actor has the permission

Best regards

Noah

Asmath Basha

Hi @Noah Leu ,
Kindly check the automation rules which I have setup and suggest the changes to work on this.

Bill Sheboy

Hi @Asmath Basha

What is the type of your "External Fix Version" field? For example, is it a Single-Select Version Picker?

If so, the version must be set using the id and not the name of the version.

And, do you only expect one-and-only-one value in the Fix Versions field, as that is a list of values?

Kind regards,
Bill

Asmath Basha

Hi @Bill Sheboy ,

=> Type of "External Fix Version" field is Multiple-Select Version.
=> In "Fix version" and "External Fix Version" there are a list of values present. Based on the "Fix version" value the appropriate value from "External Fix Version" should populate using Automation.
=> Can you give the Automation rule to set using ID instead of name of the version.

Regards,

Asmath

Bill Sheboy

Thank you for that information, as it indicates one-to-many values in both fields.

Should the "External Fix Version" always contain all of the values in the "Fix Versions" field?

If the fields should have the same values, you could simply use the COPY option for the field:

in the issue edit action, select your "External Fix Version" field from the dropdown list
at the right of the field, under the ... select the COPY option
select the field, and change the "Field to copy from" to "Fix Versions"
decide if you want to replace the values or "Add to existing values" for the checkbox selection

If the fields could have different lists of values, the rule will need to implement any decision making you need, and then use list iteration and build a dynamic JSON expression to set the field under "More options" for the issue edit action:

Asmath Basha

Hi @Bill Sheboy , thanks for your valuable information.

Here we are using different list of values.
Can you show me the example of Automation to setup, so that it should be clear to configure in the instance.

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