As I could generate aggregated monthly reports using HR department Jira ticket data highlighting top ticket drivers and emerging patterns to inform business strategy (setting issue type as HR Systems; Employee Role Changes; Employee Personal Changes; Compensation & Benefits; others)
Thanks John,We use Jira to let employees contact us in HR to resolve their issues. We have several types of issues: HR Systems; Employee Role Changes; Employee Personal Changes; Compensation and Benefits; Other.I would like to know how I can generate reports using the data that appears in the Jira tickets we receive in HR, in order to make decisions and be more efficient when resolving them.
Hi Cristina - Welcome to the Atlassian Community!
Can you give more specifics? Maybe one exact example?
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