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Issue with the reach in the custom filter of the satisfaction survey report

Maciel Hogenn

I am trying to generate a satisfaction report for the period from January 1st, 2024, to December 31st, 2024. However, when I select the start date, I encounter the following error message:

Question: Does the customer satisfaction report only store data from the past year?

Concern: My company requires access to all historical satisfaction data for audit purposes.

Best regards

Accepted answers

Tessa Tuteleers

Hi @Maciel Hogenn ,

Welcome to the community!

The report only can handle an overview of 365 days apparently. And as this is a flat list, not much can be done with the "report" anyway if looking at more than a few days.

However, you can reach the older data using API and exporting it to JSON (also max 365 days, but you can go back further in time). This is documented here along with some linked JAC tickets that might interest you.
From there you can extract the ratings and comments and a lot more if you want.

I don't know of any easier solutions unfortunately. But all in all great news, the data is not gone after a year!

- Tessa

Manoj Kumar Gangwar

Hi @Maciel Hogenn Welcome to the community!

I would suggest you use the JQL query to fetch the report. You can run the below JQL query. After that, you can add the Satisfaction field in the column, and export it to CSV or EXCEL.

Project = "your project name" AND satisfaction is not Empty

All comments

Tessa Tuteleers

Hi @Maciel Hogenn ,

Welcome to the community!

The report only can handle an overview of 365 days apparently. And as this is a flat list, not much can be done with the "report" anyway if looking at more than a few days.

I don't know of any easier solutions unfortunately. But all in all great news, the data is not gone after a year!

- Tessa

Manoj Kumar Gangwar

Hi @Maciel Hogenn Welcome to the community!

I would suggest you use the JQL query to fetch the report. You can run the below JQL query. After that, you can add the Satisfaction field in the column, and export it to CSV or EXCEL.

Project = "your project name" AND satisfaction is not Empty

Dmitry Astapkovich _Colined_

Hi @Maciel Hogenn ,

If you are ok to use a third party app, Pivot Report that we develop has no date range limits for Satisfaction and other fields:

We have quite a few things supported for Service Management.

Hope it helps!

Maciel Hogenn

That solution is a better fit for my needs.

Thanks Tessa.

Maciel Hogenn

Amazing tool @Dmitry Astapkovich _Colined_ . I’ll look into it soon.

Maciel Hogenn

Thank you for the answer.

I tried that option with JQL, but the date filter is still limited to 365 days.

Danut M _StonikByte_

Hi @Maciel Hogenn,

That report seems limited to a certain length of the time interval.

A possible alternative would be to use a plugin from Atlassian Marketplace, able to do stats/reports based on Satisfaction field. In case you want to try a plugin, then take a look over this article that shows some examples of stats that you can generate by using our Great Gadgets app, especially the ones made with Pivot Table & Pivot Chart gadget:

https://community.atlassian.com/t5/App-Central-articles/How-to-measure-Customer-Satisfaction-in-Jira-and-Confluence-with/ba-p/2741012

Danut

Dmitry Astapkovich _Colined_

@Maciel Hogenn , I believe @Manoj Kumar Gangwar suggested to export the issues from the search / Issue Navigator to Excel with Satisfaction column added. This will give all issues regardless of the date range. And then you can create the report in Excel.

Maciel Hogenn

I hadn't thought of it that way. Using this approach, I was able to export all tickets with their satisfaction ratings. Thanks for the explanation @Manoj Kumar Gangwar and @Dmitry Astapkovich _Colined_.

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