How can I create a issues security scheme using the organization field?

Gustavo Ezequiel Szemruck

 

 

Good morning,

I need to implement an internal issues security scheme in a project with the following requirements:

1. When client X (reporter) creates a ticket, only that person and agent X, assigned to the same organization, should be able to view the issue.
2. Client Y, who belongs to a different organization, must not have access to client X’s reports.
3. Similarly, agent Y should not have access to tickets from an organization other than their own.

Clarification:
In this context, organizations are groups of clients representing the same department or area, such as Sales, Marketing, IT, etc. Each organization is defined based on its specific function or internal structure.

Walter Buggenhout

Hi @Gustavo Ezequiel Szemruck,

That's not possible. Organizations are only available in JSM to share requests with their members on the portal. They don't have a function when it comes to granting permissions.

You'll need to use user groups to set up the desired behaviour. While there are long standing requests for this (see JSDCLOUD-4867), connecting groups to organisations is  not possible as of today.

Hope this helps!