Unable to access BigPicture Project

Victoria Gryschock

Hello there, 

when I try to access the BigPicure App in Gantt view for one specific project, I receive the following error:

Please refer to the following error id: a8b8fc5ae1b40d7d6542cae1d68b101314256cfa2b6d37bcea5de7f92ea917876d701b04367090058fb78b4cfcd7b8214e8c4135d32f841c3c7abaf582bd484c.adb098134d397ec82710e94a782b7710d0bb5b0fb31bcb110a568fb7e7f006db9a6fc54284888624c5ece206bc81419caca49b3e47488b18f52dfa24ad1429ec.056196214965c29ccefea2a7decce1d8b53e47ba5d6cdba70bd8c0081bd1e1187523408adf7e8aa6f6febde0041f29d30193215cb04043e8a930a599e1f955d2.2025-01-15T11:09:52.828876Z

 

I could access the project before and also I am able to access BigPicture Gantt view of other Projects but not of this one specific project anymore.

Can you help me out with this?

Thank you very much in advance.

Best,

Victoria

Valerie Knapp_dpp5c6

Hi @Victoria Gryschock , welcome to the Atlassian Community and thanks for your post.

Please open a ticket to the vendor of BigPicture to ask for support - https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm?hosting=cloud&tab=support 

The should be able to help you get to the bottom of what is going on.

Best wishes