Workflow properties - Restrict Attachment Delete to selected groups only

Muhammad Tahir_dik7ue

Scenario:

A user has created a ticket.

L1 Agent picks up the ticket and update ticket with their finding and attach some documents. At this step agent can delete their own attachments (for this configured project permission to delete own attachments).  L2 agent can also delete all attachments at this level.

L1 agent transition the case to next level (e.g. Initial Working to Review Working), at this step case is assigned to L2 agent, now L2 agent should be able to add/ remove all attachments.

 

Configured workflow properties in following manner but not able to achieve the desired results.

 

Workflow status: Initial Working

Property Key: jira.permission.attachdeleteall.group.include 

Property Value: L1 group ID, L2 group ID

 

 

 

Workflow status: Review Working

Property Key: jira.permission.attachdeleteall.group.include 

Property Value: L2 group ID

 

 

 

 

Walter Buggenhout

Hi @Muhammad Tahir and welcome to the Community!

Have you tried without the .include to specify your property. That is not supposed to be there:

jira.permission.attachdeleteall.group

For more details and examples, see also this support article. 

Hope this helps!