Use a Ticket as template for new tickets

Question

Dear community,

I created an automation that modifies the description of any ticket on creation.

The problem is that it can modify the description only in JSON language: how can I use a description of a already existing ticket, traduce it in JSON and use in the automation?

Marc -Devoteam- · Answer

Hi @alessandro_romolo_e

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.),

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

Jack Brickey · Answer

Hi @alessandro_romolo_e , I might need more information about your specific situation here to give you the best response I can. Are you simply trying to copy the description from a known issue to a new issue upon creation?

Is the issue you're facing trying to reference that known issue? You might need to use a look up issues action with a JQL to find that template issue. For example....

* action: lookup issues JQL - key = abc-123
* action: edit issue description - {{lookupIssues.first.description}}

I may be totally missing your point here so any further details about your scenario would be great. Another consideration, if it would work, is to simply create a manual rule that you trigger from your template issue. That manual rule would create and copy from trigger.