Technical issue in Jira Cloud: Hash 2HLEL8 Trace 7ac96debc99544eaaba93c464666b4d7

Ana_fon7le

Hello,

 

We have Jira cloud free.

One of our employee has a pop up window with this text (in spanish):

"Un error por nuestra parte. Si el problema persiste, comparte esta información con tu administrador, que debería contactar con el servicio de soporte:

Hash 2HLEL8

Trace 7ac96debc99544eaaba93c464666b4d7"

Can anyone help me to solve this technical issue?

Thank you, in advance.

Prachi Bolar

hello,

Welcome to community  

Could you please confirm on below details 

- Is this affecting all other uses as well?

- Could you please confirm the action the user is trying that leads to this error

- Can the user clear the cookies cache, open the browser and try this again and also maybe incongnito mode?

 

Thank You,

Prachi