What about my "Problems" !?!

eric_podico

After the announcement : " the Jira Service Management Cloud Free and Standard plans."

We're writing to notify you of packaging changes to the Jira Service Management Cloud Free and Standard plans. Effective October 16, 2024 PT, advanced incident, problem, and change management features will only be available on Jira Service Management Cloud Premium and Enterprise plans. Incident work category, incident queues, incident alerts, and on‑call scheduling will remain on the Jira Service Management Cloud Free and Standard plans.

I must say, i am a bit disappointed by Atlassian on this move and on how the consequences are handled.  A feature was given (problem management), used, and that it has now consequences on our customer relations as i cannot see the old problems opened. 
We are still in startup mode, and cannot upgrade with Atlassian
I would expect some methods, how-to, given, on how to transform problems in Incidents, etc ... 

 

eric_podico

Solution : 
View the open problems, and bulk move them.

 

Here is the sql magic formule, found as i wanted to delete all the open "problems"

cf[10622] = "Report and Investigate a problem" and project = "xxxxxx"

 

One general problem remains open, the lack of trust to Atlassian who provide feature and remove them on the way. The problem management was my reason to move to this platform.