How to create a rule where a ticket can be assigned to another user only after comment is added

Padmabhushan K

Hi,

I want to create a rule where a ticket can be assigned to another user only after the current assignee adds a comment.

Prachi Bolar

hello @Padmabhushan K 

Welcome to the community  

The below rule should help your case

Trigger : issue comment 

Condition : user related condition 

smart value : {{comment.author}}

Action : assign issues 

 

Thank you,

Prachi