When I create a ticket there is a delayed on when I received the email notification

Allan Louie Alabastro

 

When I create a ticket there is a delayed on when I received the email notification.

as you can see on the images there is a time difference when receiving the emails on the time the ticket was created

 

i understand that there could be delay when receiving emails but this one is very late that can affect the SLA

 

Alina Kurinna _SaaSJet_

Hi @Allan Louie Alabastro !

 

The delay you're experiencing with email notifications after creating a ticket is a known limitation in Jira Cloud. Jira batches notifications to reduce email volume, which can cause a delay of up to 10 minutes. Unfortunately, this behavior cannot be changed within Jira's native settings.

 

If you're open to using Atlassian Marketplace add-ons, I recommend trying our SLA Time and Report for Jira Cloud add-on, developed by my team. It offers advanced SLA tracking and notification features to help you avoid such delays:

 

• Instant SLA notifications: real-time alerts without batching delays.

• Flexible SLA Configurations: define SLAs based on issue type, priority, complexity, or even custom fields, giving you complete control over how service levels are measured.

• Custom fields for SLA management: enhance your SLA tracking with custom fields directly on Jira tickets. 
• Detailed reporting: track SLA performance with charts and exportable reports.
• Real-time monitoring: track SLA progress directly within your Jira issues and dashboards, keeping your team informed without delays.

 

And many other features that you can read about in our documentation.

 

You can try our 30-day trial to see if it fits your needs. Let me know if you have any questions — I am happy to assist! 😊