Automatic Value of Resolution Field

Chetan Krishna

So this project was recently created on Jira, where resolution field was missing. Since we are using Company Managed Jira, I requested to add resolution field to all the issue types. 

Once the resolution field was added, what I see is when new issues are created, by default issues are with resolution set to unresolved, due to which there is no strike-through over Jira issues when I see in Backlog, but suppose I want to edit the issue, let's say add few more details like adding Sprint, Epic Link, Updating Story Points, then automatically in the edit pop up, resolution shows complete as status, which we have to manually set it back to incomplete. Also due to this, there is strike-through over the issues. 

What can I do to resolve this ? Only issues with resolution  as unresolved are not strike-through stories, and there is no option to select unresolved, while editing the issue.

Robert DaSilva_a432as

Hi @Chetan Krishna , welcome to the community!

Let me see if I understand your concern:

• Your Jira Project was initially created, where the various screens did not display the Resolution field, and thus it was hidden
• You have asked your IT team to add this field, and it is now displaying on issues
• You're finding that at issue creation, issues are being created with the resolution of Unresolved

 

Could you please clarify when you are noticing the resolution field is being updated to "Completed"?

• Does this happen only when an issue moves through the workflow? (One status to another)
• Does this happen when you edit an issue, regardless of where it is in the workflow?

 

My hunch is that part of your workflow is updating the Resolution value to be Complete. However, without more information I cannot be certain.