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Only 33 users show on list

João Rita_6psnxh

Hello

In "assets management" we have a list of users to enter as "assignee". Currently there are 35 users on the list, with more to come. However, when I add a new hardware asset (lapot, desktop, whatever) the list visible on the "assignee" field never has more than 33 users. I've tested adding/removing users and it never shows more than those 33. Is there some limitation?

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Fazila Ashraf

Hi @João Rita

What the applied AQL & filter on the Assets field?

João Rita_6psnxh

None, no filters applied in any field.

Fazila Ashraf

@João Rita , Can you give me the details of these setting applied on the assets field -> https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-assets-object-field/

Marc -Devoteam-

Hi @João Rita

Can you show the configuration of your asset schema in detail and the cutom asset field configuration that is used?

João Rita_6psnxh

By "configuration of your asset schema in detail" you mean this image? And "custom asset"... which one is that?

Fazila Ashraf

@João Rita , did you get a chance to review the link i shared above?

The screen shot you shared in the other answer is on the asset schema and not the assets objects field that is needed to help you further.

Marc -Devoteam-

Hi @João Rita

No the configuration of the object type and objects you want to use.

And the configuration of the custom field you have created to show asset information.

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