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Populate an asset field with the reporter

Alexandre Baert

Hi,

I’m trying to populate the asset field below with the reporter of the issue using an automation.

The object consists of the following attributes:

The "User" attribute is AtlassianAccount.

When I try to populate the field in the automation, no matter what value I enter below, I always get the message "Invalid Value" for the "PersonResponsible" attribute.

Could you help me?

Accepted answers

"Internal Users".AtlassianAccount = {{reporter.accountId}}

The object type is called 'Internal Users' with a space.

{{reporter}} or {{reporter.accountId}} should both work, but the latter is more explicit.

All comments

Kai Krause_xx7uj7

Hi,

i think

{{reporter.accountId}}

will do it. Look here How to auto-populate the Assets object field based on the "Reporter" field of the ticket using automation | Jira | Atlassian Documentation

BR
Kai

"Internal Users".AtlassianAccount = {{reporter.accountId}}

The object type is called 'Internal Users' with a space.

{{reporter}} or {{reporter.accountId}} should both work, but the latter is more explicit.

Alexandre Baert

I tested the solution, but it doesn't work.

I found a workaround that works, but I have no idea why the original method doesn't work

Alexandre Baert

I tested the solution, but it doesn't work.

I found a workaround that works, but I have no idea why the original method doesn't work

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