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Workflows on Custom Board created from Filters

Charisse Robison

We have a company-owned project with a customized board created with filters to display issues from multiple team-managed boards. After checking workflows and issue types and scheme mapping for hours now, I'm still unable to move tickets into the custom columns (see screenshot). I'm looking for some insight. Thank you!

Accepted answers

Trudy P Claspill

Hello @Charisse Robison

The movement of issues between columns has to adhere to the workflow for the issue. The issue can be moved only to a column that contains a Status that aligns with a valid transition for that issue.

Which issue specifically are you trying to move?

In that issue's project do you have permission to change the status of issues?

What is its starting status?

To what column are you trying to move it?

What statuses are mapped to that column?

Examine the workflow for that type of issue in its project. Does it include a transition from the starting status to the destination status?

If you go to the issue view for that issue and pull down the status field, do you see the desired destination status there?

All comments

Trudy P Claspill

Hello @Charisse Robison

The movement of issues between columns has to adhere to the workflow for the issue. The issue can be moved only to a column that contains a Status that aligns with a valid transition for that issue.

Which issue specifically are you trying to move?

In that issue's project do you have permission to change the status of issues?

What is its starting status?

To what column are you trying to move it?

What statuses are mapped to that column?

Examine the workflow for that type of issue in its project. Does it include a transition from the starting status to the destination status?

If you go to the issue view for that issue and pull down the status field, do you see the desired destination status there?

Charisse Robison

Thank you, @Trudy P Claspill

This is exactly the type of information I'm looking for. I wasn't sure where to troubleshoot so have been working with the workflow from the wrong perspective.

Now I know I can start with the issue workflows and work my way through the permissions.

Thank you for helping me get on the right track.

Charisse

Trudy P Claspill

You're welcome!

If you have more questions on debugging this, don't hesitate to ask.

If you end up solving it on your own, it would be great if you post here what you learned. That will help others learn from your experience.

Charisse Robison

Great! I am having issues debugging this. I think I might be trying to do the impossible.

The board shown is created on a company-owned board through filters on 4 different team-owned projects. So, when I try to use the same issues/statuses to match the company-owned board in the team-owned projects, I don't have the ability to use the schema that the board is using. I also don't have the ability to select the same statuses in my workflow.

Somehow, the issues that are shown on the board in statuses were those that have been used across multiple team-owned projects (I can't identify how or recreate that). I will check to see if they are default statuses with the default workflow though. I'm wondering if there is any way I can add new statuses to that in it's own workflow?

I hope this makes sense. Thank you!

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