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Dragging a user story in To Do to In Progress not working

kamal.a.nayan

Hi,

I have 'In Progress' column with 2 possible status - 'In Progress' and Blocked. When I drag a user story from 'To Do' column to 'In Progress' column, it pops up the screen to fill up the Blocking details as if the user story is being blocked.. What I need to do so that dragging simply puts the user story in 'In Progress' state.

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Mohamed Benziane

Hi,

it seems that you have a transition screen, if you want to get rid of it you must delete this transition screen from the workflow.

Trudy P Claspill

Hello @kamal.a.nayan

Welcome to the Atlassian community.

What is the Type of the project the issue is in? Get the project Type information from the View All Projects page under the Projects menu.

In addition to @Mohamed Benziane 's suggestion...

Can you show us the Columns page for the board, showing the Statuses that are mapped to each column?

It is possible that there are two statuses (In Progress and Blocked) mapped to the one column, and you may be dragging the issue to the Blocked status rather than the In Progress status.

Stephen.Lugton

Hi @kamal.a.nayan

Start off as @Mohamed Benziane suggested by checking whether there is a transition screen set up for the transition for 'To Do' to 'In Progress'

Then check the order of the possible statuses in the column.

This is because when you set up multiple statuses in the same column, especially when the workflow can go from one status to any of the statuses in the column, you have to take into account the order of the statuses in the column set up screen. Typically if you just drag into a column the status will change to the top possible status in the list (although in Jira cloud at least there are different drag and drop areas highlighted in each column for each possible status).

You could also adjust the workflow so that you can only go from 'To Do' to 'In Progress' and to change to 'Blocked' you have to go to 'In Progress' first.

You could add a 'blocked' column and keep the 2 statuses separate.

kamal.a.nayan

Trudy,

Thanks for the response.

It is a software project.
True, I have 2 states defined for 'In Progress' column - 'In Progress' and 'Blocked' . 'In Progress' sits above Blocked.

When I am dragging from 'To Do', I get only one box where I can drag into which seems to be for the Blocked state. I am not getting 'In Progress' box where I can drag into.

kamal.a.nayan

Mohamed,

Thanks. I have not defined any Transition Screen. There is nothing which appears under Issues Menu. Where can I see if there is any Transition Screen?

kamal.a.nayan

Thanks Stephen.

As written to Trudy, 'In Progress' is the first status defined in 'In Progress' Column and I get only one area when I am dragging in.

Your suggestion to have a separate column for Blocked is great but it would mean that 'In Progress' will also need to go through Blocked state before being put as Done. Is it not because the order from Left to Right would be 'To Do' -> 'In Progress' -> Blocked -> Done OR am I missing something?

Trudy P Claspill

That indicates that there is no transition available to you from the current status of the issue to the "In Progress" status. This can happen for a variety of reasons such as:

1. No such transition exists

2. There is a Condition associated to the transition that limits who can execute it.

3. There is a Condition associated to the transition that requires some field(s) to have some value(s), and the issue doesn't meet those conditions.

When you looked up the project type, besides "software" did it say "team-managed" or "company-managed"?

That portion of the project Type will determine who can examine the workflow to see with of the 3 options (or some other option) is preventing you from seeing the transition.

kamal.a.nayan

Trudy,

It just says Software.

The workflow defined is

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