nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to send automatic email to the different assignees if a ticket is not updated for a certain time

Pedro Iván Márquez Peña

Hello all

I'm trying to create an automatic rule that notify the assignees that they have some tickets without update in the last 3 days.

I'm using the next JQL:

project = XXXXX AND issuetype in (Defect, Problem) AND status in (Submitted, Inquiry, "In Fixing", "In External Fixing") AND resolution = Unresolved AND updated <= -3d ORDER BY created ASC, updated ASC

The content of the Send email step is:

Hello {{assignee.displayName}}, good day!

Friendly reminder that your jira(s) ticket(s) is/are not updated in the last 72 hours: {{#lookupIssues}}

* {{url}} | {{summary}} {{/}}

Please take a look on this/these jira ticket(s).

The emails were send to all the assignees, but the content of the email is all the tickets, included the tickets of other users, my questions is if it is possible to filter the tickets by user/assignee.

Thanks in advance!

Accepted answers

Bill Sheboy

Hi @Pedro Iván Márquez Peña

This scenario is difficult for Jira Data Center automation as it does not yet support Advanced Branches: https://jira.atlassian.com/browse/JIRAAUTOSERVER-749

At this time, the only workarounds I know are:

When the team is using Scrum, rather than other practices, use the Daily Stand-up to check for any work with no progress rather than sending emails
Rather than using an automation rule, use a saved filter referencing currentUser() with subscriptions, and ask everyone who could be an assignee to subscribe
Create a dashboard with a gadget listing the issues, ordered by assignees, and ask people to review it regularly
Create an automation rule which uses repeated if / else blocks to check for issues for each possible assignee (using smart value, list filtering on the lookup results). Rules like this would be limited to around 30 possible assignees due to the maximum rule length
Create multiple rules, one for each possible assignee
Investigate marketplace addons to manage / send such notifications

Kind regards,
Bill

All comments

Mohamed Benziane

Hi,

I think this thread could help you

https://community.atlassian.com/t5/Jira-questions/How-to-automatically-send-email-notification-to-assignee-if-a/qaq-p/2630227

Pedro Iván Márquez Peña

Hello Mohamed, good day!

Thanks, but not at all... because I'm using jira data center and that thread is with jira cloud version.

My real issue is with the send email step, due now I have the complete list of issues but the send email step sends all the list to all the users I'm looking to find a way to only send the tickets assigned to each user.

Bill Sheboy

Hi @Pedro Iván Márquez Peña

This scenario is difficult for Jira Data Center automation as it does not yet support Advanced Branches: https://jira.atlassian.com/browse/JIRAAUTOSERVER-749

At this time, the only workarounds I know are:

When the team is using Scrum, rather than other practices, use the Daily Stand-up to check for any work with no progress rather than sending emails
Rather than using an automation rule, use a saved filter referencing currentUser() with subscriptions, and ask everyone who could be an assignee to subscribe
Create a dashboard with a gadget listing the issues, ordered by assignees, and ask people to review it regularly
Create an automation rule which uses repeated if / else blocks to check for issues for each possible assignee (using smart value, list filtering on the lookup results). Rules like this would be limited to around 30 possible assignees due to the maximum rule length
Create multiple rules, one for each possible assignee
Investigate marketplace addons to manage / send such notifications

Kind regards,
Bill

Pedro Iván Márquez Peña

Hello @Bill Sheboy Thanks!

Yes, I found similar questions and I came to the same conclusions as you.

Best Regards.

Delian Vladimirov

@Pedro Iván Márquez Peña Hi, just wondering, did you manage to create the notifications you needed or have you perhaps found something on the marketplace for this? I'm trying to do a similar thing and it looks like it's not possible. Thanks in advance!

Pedro Iván Márquez Peña

Hello @Delian Vladimirov , sorry for the late response, I created the rule for each individual user, I did not look at the marketplace, if you find something please share it, because for a project with high quantity of users will be really useful.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server

jira-data-center

data-center