No permission to cancel subscription when I am the ONLY user on account

Question

Hi all,

I am trying to cancel a trial subscription before it moves to a paid solution but when following the steps it shows me that I do not have permission to do so - I am the only user on my account - how can I fix this or reach directly to a support person?

Thanks!

Andy Heinzer · Answer

Hi @Cristina Banuta

I can see your account is the site admin, so you should have the ability to cancel this trial if you wish.  The screenshot you posted appears to have an unexpected value in the URL.  I'm not sure what would cause this, but you might want to try a different browser or try using an incognito session in your browser to see if you can login to your site that way and try to then manage the subscription on your site.

If that doesn't work, I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-365251

Andy

Manoj Kumar Gangwar · Answer

Hi @Cristina Banuta the free plan keeps works for you as you are only the user added to it. If you add more than 10 users then free plan will be changed. So keep the user count less than 10 users and enjoy free plan.

Cristina Banuta · Answer

Thank you @Manoj Kumar Gangwar

I think I figured it out - I am on a free trial and from what I read only paid subscription have access to billing platform - but basically I want to cancel my subscription before the trial is over - how can I do that if the articles that are shared are not applicable to me?