Remove free subscription from an organization to delete the organization

Roeland Möller

I want to delete an organization but I cannot do that. There is a subscription which I first need to delete. It's a free subscription but it is impossible to delete that one. The instructions by Atlassian won't succed because there is no option to delete.

 

How do I delete a free subscription (there is only one present), so I can delete an organization. 

Please help!

 

Anahit Sukiasyan

Hi @Roeland Möller

You can try to Delete the Free Subscription by the following steps, hope it helps:

1. Log in to Atlassian Admin Console:

   • Go to the Atlassian Admin Console.
   • Make sure you're logged in with the admin account that manages the organization and subscription.

2. Check Subscription Details:

   • In the Admin Console, navigate to Billing > Manage Subscriptions.
   • Find the free subscription listed there.

3. Verify Subscription:

   • Free subscriptions usually don't have a direct "Delete" button.
   • Atlassian may require you to either:
     • Switch to another plan (even if it's still a free plan).
     • Cancel your subscription (in case it’s a trial).

4. Cancel Subscription:

   • If the system doesn't allow you to directly delete the subscription, look for an option to cancel or downgrade the subscription.
   • For most free plans, the cancellation process is handled in the subscription section, where it may ask you to confirm the cancellation of the service.

5. Check for Active Users or Products:

   • If any users are assigned to the free subscription or any products are still active, you may need to deactivate them first.
   • Ensure there are no ongoing user assignments or active products linked to your subscription.

After these steps you should be able to delete the organization.