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Suspicious email

G M_e5qpc2

Hello. I've received an email on Jan 10 coming from

info@e.atlassian.com, telling about some new billing management system in Japanese. I don't speak Japanese and nowhere do I have it set up as my language. The sender appears as verified in Gmail. The links in the email lead to https://click.e.atlassian.com.

1) Is it a scam? No way it isn't, but would like to verify.

2) If it is, how did the fact about me having an account end up leaking to scammers, Atlassian? I don't even use Jira actively, let alone link my Jira account anywhere.

Thanks Screenshot 2025-01-10 at 0.40.54.png Screenshot 2025-01-10 at 0.41.10.png

Accepted answers

All comments

Trudy P Claspill

Hello @G M

Welcome to the Atlassian community.

I have flagged your post to raise it to the awareness of the Atlassian Team. You should hear from them within 2 business days.

The email address info@e.atlassian.com is a legitimate email address used by Atlassian to communicate with clients. The fact that you received the email would generally be an indication that you have been specified as a Billing Contact or Organization Admin for some Atlassian Cloud product. As to why the text is in Japanese, I have no idea.

Jack Brickey

Hi @G M , welcome to the Community. Indeed that appears to be a phishing email and recommend reporting to security.

G M_e5qpc2

Thank you, flagged to the security team.

G M_e5qpc2

Thanks!

Earl McCutcheon

Hello @G M ,

I am responding about the Escalation to Atlassian, and taking a look.

I can Verify that this e-mail did indeed come from us, but I am unsure as to why it was sent to you in Japanese. Everything I can see so far looks like an error on our end deploying the notification.

I see that you already created a Security repot about this but I am going to create an internally facing support request to get you in tough with our Customer Advocates team instead to dig in a little deeper into the account settings to see what triggered this e-mail to be sent in this manner.

Please use the following Request for additional actions with our Customer Advocates teams investigation:

https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3339972

Regards,
Earl

Gerard_o434s3

I got a suspicious email from no_reply@am.atlassian.com
Screenshot 2025-04-09 at 16-28-48 Last chance your subscription will be deactivated soon - gerardk@captainai.com - captainai.com Mail.png
There are only 6 users and the free plan should allow 10 users. Can someone verify that this is legitimate?

Andy Heinzer

Hi @Gerard

Yes it is legitimate. You appear to have started a trial of another Jira Cloud site. It appears that you have downgraded it to a free plan.

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