Is there a way to make worklog mandatory in JSM

Question

Hi Team,

In JSM Project under any service request(ticket) we have this Activity called work log , can we make this mandatory ?

So basically before marking the ticket as done/close , I want to ensure we are entering "worklog"

Lucas Knorr · Answer

You can find a short description here :)  : https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/.

Ruchi_hc8jju · Answer

Thanks for your swift response Lucas :)  @Lucas Knorr

Do you have any article which shows how to do it :D

Lucas Knorr · Answer

Hi @Ruchi

you can achieve this by adding an "Field Required Validator" in your done/close transition. Within the validator configuration, add the "Time spent" field.

This ensures that a time must be entered in the time tracking field (= Work log). If there is no value in the field, the status transition cannot be carried out.