Hi, I'm using "Jira Service Management". The customer would like to get an email notifications, which includes the full history of comments related to this incident. Are there any option to achieve this?
Hi @Simon Zunic
You could create an automation rule based upon a manual trigger.
Then add an email action where in the body you specify the smart value, {{issue.comments}} to pull all comments from that issue.
Hi Marc, sorry for the late response and thank you for your help. It works! Final version of the code is as follows:
{{issue.description}}
{{#issue.comments}}**Author:** {{author.displayName}}**Date:** {{created}}
{{body}}
---
{{/issue.comments}}
can you please share the automation screenshot that you created?
Hi Milan, here you go:
Thank you so much Simon, really appreciate it, Is there any way to do run this rule only when agent adds the comment not the customer/reporter?
Milan, you can use the user condition to check who created the comment in combination with checking whether the comment is public vs internal
Based on your screenshot, add conditions to the rule.
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