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I added gliffy but not able to save second times on confluence

shashibhushan.tivari

I added Gliffy on confluence and able to save first time.

next time i tried to save Gliffy after editing. It is showing below message.

" We're having trouble connecting to your Confluence instance at the moment. Therefore, we are unable to publish your diagram at this time. "

I tried the same process several times and for several days.

Accepted answers

shashibhushan.tivari

below steps work for me.

To avoid getting this message you could Publish the Confluence page before creating a Gliffy diagram.

The current workaround for the message: 

When the error occurs click Ok on the error
Click the Back to Confluence button
Click the Close without Saving button
Publish the Confluence page
Open the diagram in the Gliffy Editor again. You should still see your unsaved changes, Gliffy autosaves any changes every 30 seconds.
Save the diagram.

All comments

Valerie Knapp_dpp5c6

Hi @shashibhushan.tivari , welcome to the Atlassian Community and thanks for your question.

Please open a support ticket to Gliffy, https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=support , who should be able to assist you.

Best wishes

Samie Delebo - Your Gal at Gliffy

Hi @shashibhushan.tivari

+1 to this rec from Valerie! I'm not aware of any active issues, so I'd love for our support team to have the opportunity to troubleshoot with you. You can also email the team at support@gliffy.com. (I'm Gliffy's PM!)

Aditya Sheshadri

I also faced the same issue. Please let me know the solution to this.

shashibhushan.tivari

below steps work for me.

To avoid getting this message you could Publish the Confluence page before creating a Gliffy diagram.

The current workaround for the message: 

When the error occurs click Ok on the error
Click the Back to Confluence button
Click the Close without Saving button
Publish the Confluence page
Open the diagram in the Gliffy Editor again. You should still see your unsaved changes, Gliffy autosaves any changes every 30 seconds.
Save the diagram.

Aditya Sheshadri

Yes, these steps worked for me too! Thanks!

Samie Delebo - Your Gal at Gliffy

Hi Aditya! Would you please email our support team at support@gliffy.com so that we can get some info from you and start troubleshooting? Thanks!!

Samie Delebo - Your Gal at Gliffy

Hi @shashibhushan.tivari and @Aditya Sheshadri ! If you haven't yet, I'd still love for you to email our support team about the problem you encountered so that we can get more information and investigate ways to reduce this error. That email is support@gliffy.com. Thanks so much!

Brian Band

Will this be resolved yet? When I do the resolution steps I get:

"A new page you were adding on 7 minutes ago was saved as a draft. Do you want to resume editing or discard it?"
I click on "resume editing"
it shows a rendered (published? not sure) diagram. Click on Edit.
Error: "Received TargetType page, but the retrieved hibernate object was a class com.atlassian.confluence.pages.Draft"
There is no page to publish that I can see in my recent items.

This "workaround" makes Gliffy useless to draw quick diagrams for context or sketches or whatever. People save their changes all the time as they incrementally modify digrams.

Do I publish a BLANK page first and then the Save problem is solved?

Is this being solved or is it still under investigation?

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