Unable to login to confluence in a new machine

Sergio Rueda

I'm trying to log in to Confluence on a new machine with restricted web access. Upon login, I see this message:

"Something went wrong while attempting to validate your credentials."

I suspect it’s trying to validate my credentials with a blocked address. I need to know which address it is so I can request IT support to allow it. However, no further details are provided. Any ideas?

Trudy P Claspill

Hello @Sergio Rueda 

Welcome to the Atlassian community.

To allow proper communication between Atlassian Cloud products and devices on a network that has firewall or proxy settings there are many domains and IP ranges that need to be enabled. For a full list refer to:

https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/