Most Recent Comment with User Name/Email

Mathew Lederman

We are using ScriptRunner to populate a scripted custom field called 'Most Recent Comment'. The simple script (below) updates the field with the latest comment. However, when a user is mentioned in a comment, it pulls in the user's Account ID rather than their Name/Email. Does anybody have any alternatives or solutions for this issue?

This worked seamlessly in Datacenter, but due to Atlassian's attempt to replace us all with Account IDs in Cloud it's causing serious issues for our users.

 

 

def comments = issue.fields.comment

// Get the last comment

def lastComment = comments.comments ? comments.comments[-1] : null

// Return the comment body if it exists

if (lastComment) {

    return lastComment.body

}

return null

John Price_q5a7ni

Hey Mathew -

These days I'm using Automation rules instead of Groovy, so I tested it that way and it works fine in my instance. I'm doing an Edit Issue Fields action triggered by the creation of a new comment and setting it to:

{{issue.comments.last.body}}

 and it works perfectly with mentions.  Not sure if your users are Managed or not in Cloud, but maybe there's also a relationship to user privacy settings at https://id.atlassian.com/manage-profile/profile-and-visibility.

Try doing Automation (super easy) and if that works, it's a Groovy difference. If not, probably user privacy settings.