iOS Jira Mobile cant upload images

Question

Dear Support!

We would like to use the Jira Mobile on iPhone 15 devices.
I've created the project and set up a form for easy ticket creating, however we found an issue with the mobile app.

If we try to upload an already existing photo/screenshot from the Photos album, after the upload finishes, it shows 0 kb and it cannot be opened.

If we take the photo from Jira Mobile itself, it works, however this approach is not suitable for us.

I have granted ALL permissions to the JIRA Mobile app, however accessing Photos is not listed as an option, as far as I know, the permission should be requested for each selected photo upon selecting them to upload in JIRA, but it doesnt work.

Basically we can only upload pictures, if we take them directly in JIRA app.

The website version of JIRA works, however it is poorly optimized for small devices such as iPhones, therefore we would like to avoid using it.

I tried reading previous forum topics, but none of them had a solution, which is kind of alarming.

Thank you in advance!

Marc -Devoteam- · Answer

Hi @Maksó Máté

Then raise an issue at Atlassian Support as you might have found a bug.

That the fotos option in IOS is not supported.

Raise your issues at https://support.atlassian.com/contact/#/

Maksó Máté · Answer

Thank you for the reply.

So you are saying that the button in the app that says "+add attachment" actually doesnt work and the developers are not willing to fix it?

If so, why is it there in the first place?

If not, why dont developers raise the issue and fix it?

Also, if I upload the picture via the "add file attachment" option and select it from "files" app instead of "photos" app, itt works, so this seems to me its indeed a function of the JIRA Cloud app, just not working.

Also on android this part of the app works flawless, so to be more specific, it is a bug in the iOS Jira Cloud app.

Its really confusing, please help me clear it out.

Marc -Devoteam- · Answer

Hi @Maksó Máté

Welcome to the community.

You have reached the Atlassian Community, this is NOT Atlassian Support.

Support can be found here, https://support.atlassian.com/contact/#/

Also see this raised request and that Atlassian decided not to execute upon, JRACLOUD-33130