Which license is required for external guy in Team-managed software project?

Question

Hello,
I have a colleague working outside our organization who is responsible for supporting a particular project. I need him to be able to collaborate on issues I create in the project (view, comment, and change issue states).

Which license is required for him?
We are using Jira Cloud.

Thank you very much.

Zbyněk

Walter Buggenhout · Accepted Answer

Hi @Zbyněk Hostaš,

This external user will need a license for the Jira product the project is created in. From your description and the tags on your question, that user will need product access to Jira. There is no difference between internal and external users when it comes to licensing.

Hope this helps!

Marc -Devoteam- · Accepted Answer

Hi @Zbyněk Hostaš

This user will require a Jira license the same as you and your internal colleagues use.

There is no difference in user type when someone needs to access and collaborate in Jira.