Helloi have a user who is unable to insert elements for the confluence cloud
Hi @Edmund Cheong and welcome,
try to clean browser cache or to use another browser in order to check if this issue persist.
Fabio
correct same issue occurs when using another browser
still an ongoing issue, do i need a log a support ticket with Atlassian
I have a user experiencing this, too. They are missing the "insert elements" button in the editor. They're an admin and have tried clearing their cache/using other browsers. Any solution to this?
@Laura Myers Welcome to the community. Is this the same issue described in this question: https://community.atlassian.com/forums/Confluence-questions/December-22-2025-While-editing-a-page-the-Add-button-is-missing/qaq-p/3167398 ?
If so, have the user try typing the / (slash) hotkey to see if the elements menu opens.
Yes, it's the same issue. Thanks!
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